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pipersofsheffiel
April 5, 2023
Solved

Business account with Hsbc kinetic will not authorise a connection.been through steps many times, on a mobile device and app to app. Does anyone know what the problem is?

  • April 5, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by GeorgiaC

Hi pipersofsheffiel, thanks for joining the Community - we'd be happy to help you get this connected in QuickBooks. Please note the following requirements when connecting to HSBC Kinetic for the first time:

 

- You must select  ‘HSBC Kinetic - Mobile Only (UK)’ when connecting the account. 
- HSBC Kinetic can not be connected when logged into QBO or QBSE via a browser. 
- It must be done using the QuickBooks mobile apps (QuickBooks Mobile & QuickBooks Self-Employed) on a mobile device.
- The HSBC Kinetic app must be installed on the same device.  
- After the account has been connected, you can use both the browser and the mobile apps to manage the bank connection, including the 90 day re-consent.  

 

- On QuickBooks Mobile app go Transactions and select Connect account.
- Search for HSBC Kinetic - Mobile Only (UK) and select this from the list when it appears.
- Read through the terms and conditions, then selects Continue.  
- From here, you'll be redirected to the HSBC Kinetic app to follow the steps to select your account, and you'll then be redirected back to QuickBooks app.
 

2 replies

G
GeorgiaCAnswer
April 5, 2023

Hi pipersofsheffiel, thanks for joining the Community - we'd be happy to help you get this connected in QuickBooks. Please note the following requirements when connecting to HSBC Kinetic for the first time:

 

- You must select  ‘HSBC Kinetic - Mobile Only (UK)’ when connecting the account. 
- HSBC Kinetic can not be connected when logged into QBO or QBSE via a browser. 
- It must be done using the QuickBooks mobile apps (QuickBooks Mobile & QuickBooks Self-Employed) on a mobile device.
- The HSBC Kinetic app must be installed on the same device.  
- After the account has been connected, you can use both the browser and the mobile apps to manage the bank connection, including the 90 day re-consent.  

 

- On QuickBooks Mobile app go Transactions and select Connect account.
- Search for HSBC Kinetic - Mobile Only (UK) and select this from the list when it appears.
- Read through the terms and conditions, then selects Continue.  
- From here, you'll be redirected to the HSBC Kinetic app to follow the steps to select your account, and you'll then be redirected back to QuickBooks app.
 

T
tabletennis
February 29, 2024

This procedure and the steps followed do not work, still cannot link the account to QB. Both HSBC Kinetic app and the QB are on the same mobile device.  

K
KimberlyS
February 29, 2024

Hello there, tabletennis.

 

Let me route you to the appropriate support to help you with your concern.

 

As mentioned by GeorgiaC, you should be able to connect HSBC Kinetic to QuickBooks mobile app installed on the same device.

 

Therefore, I recommend contacting our Customer Support Team since you cannot link your bank with QuickBooks despite following the guidelines. They have all the necessary tools to thoroughly investigate your case and determine the most relevant resolution.

 

Here's how to connect with them using the web browser:

 

  1. In your QuickBooks Online company, select Help (?).
  2. Enter a topic or questions in the QB Assistant tab or choose Contact Us in the Search tab.
  3. Determine how you would like to connect with us: Start a chat or Call us.

 

Moreover, you might want to review these resources for guidance on managing your transactions to keep your book accurate:

 

 

If you have additional questions when connecting your bank account or other related concerns in QuickBooks Online, click the Reply button to update us in the thread. We can always lend a hand.

S
Sp1231
November 27, 2023

Did this work for you?

 

I can't get it to connect - have tried multiple times.

 

All is fine until I press "Accept" in Kinetic. It takes me to the quickbooks website on my browser instead of the app. Any ideas on what to do?

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