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sophgeorgina
November 25, 2020
Solved

Can I produce Delivery note off the app

  • November 25, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by ChristieAnn 11

Hi there, Kent1204.

 

Thank you for visiting the QuickBooks Community. I'll be sharing troubleshooting steps to ensure you can see the delivery note in QuickBooks Online so you can start using it. Beforehand, let me provide details on how Print delivery note works.

 

The Print delivery note option in QuickBooks Online is used to see a document that contains items, quantities, and other important shipping information when shipping goods to your customers. If you're accessing the said feature on the mobile app, this is currently unavailable as mentioned above.

 

However, if you're utilizing your QBO via browser and the Delivery note is missing from Batch actions, it's possible that your browser's cache is causing the problem. I recommend using a private browser to access your QuickBooks account. This is done to rule out the possibility of a webpage issue, and private browsing does not store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

 

Lastly, you may refer to this article to view steps on how you can email or print various sales forms as a batch instead of one at a ti: Email or print multiple invoices and sales forms.

 

Let me know and don't hesitate to click the Reply button below if there's anything else you need help with the delivery note option. I'm always here to help you anytime, Kent1204. Take care and keep safe!

1 reply

MaryLurleenM
MaryLurleenM
November 25, 2020

We're unable to produce delivery notes on the mobile app, sophgeorgina.

 

You can log in to QuickBooks Online using a browser. Then, follow these steps below:

  1. From the left menu, select Sales then choose Customers.
  2. Select the customer's name to display a list of their transactions.
  3. From the Transaction List tab, select the box next to each invoice or sales receipt for which you want to print a Delivery Note.
  4. Select the Batch actions drop-down, then choose Print delivery note.
  5. The print preview screen will open so you can select printing options, preview, and print.

Here's an article on what you can do using the mobile app: Compare mobile app features.

 

Let me know if you need anything else.

 

K
Kent1204
July 18, 2022

There is no option for delivery notes. Can you help me?

C
ChristieAnn 11Answer
July 19, 2022

Hi there, Kent1204.

 

Thank you for visiting the QuickBooks Community. I'll be sharing troubleshooting steps to ensure you can see the delivery note in QuickBooks Online so you can start using it. Beforehand, let me provide details on how Print delivery note works.

 

The Print delivery note option in QuickBooks Online is used to see a document that contains items, quantities, and other important shipping information when shipping goods to your customers. If you're accessing the said feature on the mobile app, this is currently unavailable as mentioned above.

 

However, if you're utilizing your QBO via browser and the Delivery note is missing from Batch actions, it's possible that your browser's cache is causing the problem. I recommend using a private browser to access your QuickBooks account. This is done to rule out the possibility of a webpage issue, and private browsing does not store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

 

Lastly, you may refer to this article to view steps on how you can email or print various sales forms as a batch instead of one at a ti: Email or print multiple invoices and sales forms.

 

Let me know and don't hesitate to click the Reply button below if there's anything else you need help with the delivery note option. I'm always here to help you anytime, Kent1204. Take care and keep safe!

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