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R
RMCPeter
April 4, 2023
Question

Connecting Syrinx Transfer Tool to Quickbooks Online

  • April 4, 2023
  • 1 reply
  • 0 views

Hi all,
I am looking at how to connect the Syrinx (Hire Software) Transfer Tool to QB Online.
I have it setup correctly in Syrinx (I think) but when I press the connect to Quickbooks button I get the message

No Quickbooks Online licence found.

I am logged into Quickbooks Online in Chrome when trying to connect.
All help would be much appreciated.

1 reply

C
Carneil_C
April 4, 2023

I appreciate you taking the time to share the details of your concern with us, @RMCPeter. 

 

You might consider looking for a third-party app in QBO that allows this feature. I'll show you how:

 

  1. From the left panel, click Apps.
  2. Go to the Find Apps tab.
  3. Use the search bar and enter the keyword to look for an app.
  4. Choose an app from the list.


 

Otherwise, you can reach out to the Syrinx Support Team to further assist you with your concern and provide better alternatives to connect with QuickBooks Online. 

 

I'll be glad to help you if you have any other QBO-related concerns. Have a good day, and keep safe. 

R
RMCPeterAuthor
April 6, 2023

Thank you for your reply @Carneil_C

This is the info I got back from Syrinx

 

Once installed, you can go into the Quickbooks online tab to connect the tool up with the online application. This then picks up the licence. If you are getting a licence error here then this will, unfortunately, need to be picked up with the Quickbooks team as we have no control over the licence or Quickbooks area here. 

 

My one doesn't seem to be able to pick up the licence.

Any thoughts? 

JoesemM
JoesemM
April 6, 2023

Thanks for getting back to us, @RMCPeter. Let me help provide some troubleshooting steps to connect Syrinx Transfer Tool to QuickBooks Online.

 

There are times when the browser is full of frequently accessed page resources, thus causing websites like QuickBooks Online (QBO) to act weirdly. Try logging into your QBO account using a private browser. To use a private browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Then try to sync the connection again. If this works, close out the private window and clear the cache on the regular browser. As an alternative, you can use other supported browsers in QuickBooks.

 

However, if you get the same result, I'd suggest contacting the Syrinx Transfer Tool Customer Support Team. They can provide other steps to get this connected to QuickBooks.

 

Also, I'll be sharing these articles that will guide you in downloading and matching your bank transactions in QuickBooks:

 

 

Stay in touch if you have any other concerns or questions. I’ll pop right back on to answer them for you. Have a good one.

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