Question

Create Customer using Quickbooks on Zapier

Forum|Forum|1 year ago
November 28, 2024
2 replies
0 views

I'm trying to set an automation on Zapier to Find or Create a Customer on QuickBooks.
I'm receiving the error 'Failed to find or create a customer in QuickBooks Online - The app returned "A business validation error has occurred while processing your request"'.

I didn't find documentation about it and QuickBooks Support asked me to talk to Zapier.

I have some guesses about the cause of the problem:

1. The customer uses a temporary or disposable email address '@privaterelay.appleid.com'
2. The value in the field address__line1 has a comma
3. The value in the field address__zip_code has a space between characters
4. The field address__state_code has no value since the company and customers are on the UK

Does someone have a similar problem and have an idea how to solve it?

Thank you!

QuickBooks Online

S

Shania_C

Thank you for bringing this to our attention, bg_fernando.

Let me share some information about creating customers using QuickBooks Online on Zapier.

Smooth integration of applications is essential for your workflow, and I'm here to offer you the required support. To confirm that there are no issues with the integration for customer creation automation, I recommend reaching out to Zappier support for guidance. Furthermore, for questions about incorporating the app into your Online account, you should also contact Zapier. This way they can check any potential issues or ongoing investigations. The contact information for third-party apps is on their corresponding page.

Once the issue is resolved, you can check this article to learn how to add, edit, delete, or merge customers in QuickBooks Online: Add and manage customers in QuickBooks.

I've included these resources that will guide you through using the multicurrency feature and troubleshooting if you encounter an error when adding customers:

If you have more questions about managing your account and customers in QBO, don't hesitate to post your queries in the comment section below. I'm here to help you further, bg_fernando. Stay safe!

C

Chrea

@bg_fernando

Try another connector to isolate the problem.