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J
jason_living
April 4, 2022
Solved

GoCardless - New timescales

  • April 4, 2022
  • 1 reply
  • 0 views

I have received an email advising that payment will now be collected from our customers account on the invoice date with payments 2 working days thereafter.  However the charge date for our invoices is still being processed as 3 working days after the invoice due date.  Can someone advise if there is an issue or if the new timescales are yet to be implemented?

Thanks

Jason

Best answer by jason_living

Hi jason_living, are you still experiencing a discrepancy with the charged and due dates for invoices sent via GoCardless?


I have managed to solve this - the invoices (which in our case are recurring Txs) need to be created ahead of the due date.  It is a shame that no one at QB was able to diagnose this as the issue.

1 reply

G
GeorgiaC1
April 4, 2022

Hi Jason, thanks for your post - this change has now been rolled out and the end customer will now be charged on the invoice due date rather than 3 days after the due date. Have you sent invoices to be paid with GoCardless enabled after receiving the email that are not being paid on the due date?

J
jason_livingAuthor
April 4, 2022

Hi Georgia

 

Thank you for your reply.

 

Yes we do have invoices not being charged on the due date, for example invoices dated 4th April are showing on GoCardless with a 'Charged' date of 7th April which is no different from the 'old' timescale.

 

Regards

 

Jason

G
GeorgiaC
April 4, 2022

Thanks for getting back to me, please monitor this payment to see if it is received on the 6th as expected (due date plus two working days) as this may be a visual error with the synching of timeframes between GoCardless and QuickBooks. 

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