Help app not working

Hi, Jodie303. I appreciate you for bringing this to our attention. I'm here to ensure you can access your QuickBooks Online account on your iPhone.

Thank you for sharing the troubleshooting steps you've already performed to resolve the loading issue with the QuickBooks mobile app. Let's ensure your device is supported to upgrade to the latest version. You can check this article to learn more about the supported mobile operating systems: System requirements for QuickBooks products.

However, if none of these fixes the issue, I recommend contacting our QuickBooks Support Team. They can securely access your account to investigate and address the root cause of the issue and provide a thorough resolution.

Here's the step-by-step process to get a representative:

1. Click this link: https://intuit.me/CU.
2. Select the product and the edition.
3. Enter a summary of your concern in the What's your question? field.
4. Click Continue.
5. Decide how you would like to connect with us.

Alternatively, you can directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. Our help is available from 8 AM - 7 PM, Monday through Friday. You can also message them live Monday to Friday, 8.00 AM - 10.00 PM, and Saturday & Sunday, 8.00 AM - 6.00 PM.

In the meantime, I suggest using compatible browsers to access your QuickBooks account. You can then proceed with your tasks without any problems or disruptions: To log in to your account, please click this link: https://quickbooks.intuit.com/uk/login/.

Additionally, you can visit our One Intuit Help Hub to access our troubleshooting guides, online resources, and FAQs specific to your QuickBooks products and needs. You can view this brief video to help you navigate the page seamlessly: https://intuit.me/OHHvideo.

If you ever need help managing your books, please don't hesitate to post in this thread. We'll get back to you as soon as we can to answer your questions.