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September 20, 2022
Question

I can't see any of my activity on my app anymore it's like a new account ?

  • September 20, 2022
  • 1 reply
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1 reply

September 20, 2022

Hi, timbo88. I've got you to isolate this issue.

 

First, let's check your login credentials if it's correct. 


Next, I would recommend checking all your activity by signing your QuickBooks account using a web browser. As an alternative option, you can also use another supported browser.

 

If you can see it through browser, let's clear the application's cache. You can do it through the mobile settings. 

 

For Android device:

 

  1. From More Options, then select the Settings tab.
  2. Choose the Refresh Data menu and then Hit Yes.

 

For iOs: 

 

  1. Go to the Help and Feedback at the top menu bar.
  2. Select Refresh Data and then click Refresh. 

 

However, if the issue persists, let's uninstall and reinstall the app for a clean slate. Nothing to worry about uninstalling the app because it won't delete the transactions and subscriptions you have. 

 

I've added articles about the different app features: 

 

 

Know that you're always welcome to drop by the Community if you need further assistance with managing QuickBooks Data or account. I’m always here for you.