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intelliconltd-ao
July 3, 2022
Question

I have two companies on QB On-line and when I move from one to the other the app changes completely and is almost unusable

  • July 3, 2022
  • 1 reply
  • 0 views
In the usable version I click on Expenses and a report of all expenses is generated. I can filter by All or Bills and by Supplier. From the filtered list I can click on the line and open the transaction or I can click on the Green Button top right and enter new bills, receipts etc. In the report there is a hyperlink on the right allowing me to branch to Make Payment. This is not the case for company number 2 and the Expenses menu selection takes me to an All your Expenses in one place screen where you can link bank accounts. I can find a similar report however after entering a new bill I cannot find it in the report

1 reply

C
Charies_M
July 3, 2022

You came into the best place for support, intelliconltd-ao.

 

Let's clear the app's data to refresh the application and eliminate common issues causing some changes in the app. Clearing the app's data can be done on the app or on your phone settings.

  • For QuickBooks Online app:
    • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
    • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.

       
  • In your Phone Settings:
    • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
    • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

Check out this article for additional troubleshooting options to fix issues with mobile app: Fix common errors in the QuickBooks Online mobile app for Android.

 

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

 

I'm looking forward to hearing from you. Get back to me if any additional questions that may arise. Have a good one.

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