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R
Rupie
June 30, 2020
Question

iPhone app asking for new payment plan

  • June 30, 2020
  • 4 replies
  • 0 views

Afternoon,

 

My Iphone app, which I use mainly for reciepts has suddenly started asking me to take up a discount payment offer.  It will not let me either do this or take another option of a months free trial.  I have signed in with the same details for the desktop, which are fine, but here I cannot get any further without setting up a new payment thing, which I do not want to.  There is no <no thanks> button to take me to my normal account.

I have deteted the app and turned it off and back on again.  There is no ussue with my payments at the moment and its doesnt happen on my wifes Ipad.

4 replies

A
Ashleigh1
June 30, 2020

Hello Rupie, 

 

Welcome to the Community page, 

 

Have you definitely installed the right app for Quickbooks on your iPhone? 

 

when you say you turned it off do you mean you have uninstalled the app and then reinstalled it again? 

 

Could you send us a screenshot of the page you get when you try and log into your account on the app so we can take a look thanks. 

M
Mooremovement1
July 1, 2020

HI,

 

I am having the sam problem. The online version is working fine but my iphone version won't let me past the subscription page. 

 

Any help appreciated

 

 

Catherine

A
Ashleigh1
July 1, 2020

Hello Mooremovement1, 

 

Welcome to the Community page, 

 

We are aware of this issue, we have crested a case and added you to the investigation and have sent you an email, soon as there is any updates we will let you know via email.  

M
ModernDayComfort
July 3, 2020

We are also having this issue which is a problem because we invoice in the field from an Ipad

S
SheilaMcC
July 3, 2020

Can you add me to your list please?  This really needs to be sorted out asap.

Thanks

G
GeorgiaC
July 3, 2020

Hi Shiela 👋

 

Thanks for joining in on this thread - I've linked your account to our investigation so that you will receive an email notification as soon as the fix is released.

 

Please access QuickBooks via a browser app on your apple device in the interim 😊

 

 

M
Meltique
July 15, 2020

I am having the same problem, a total of 3.5 hours on chat to three different tech people, an hour an a half on a phone call to the same only to be put on hold and cut off after a further 20 minutes and am no further forward with this. Has anyone else had an luck yet? I’m not wasting my time calling again until I know there’s a solution as uninstalling and reinstalling the app 20 times is all the tech support they seem to be able to give me! Frustrating to say the least!! Thanks 

A
Ashleigh1
July 15, 2020

Hello Meltique, 

 

Welcome to the Community page, 

 

When you uninstalled the app and reinstalled it did you reinstall it onto the most recent version of the Quickbooks app.

 

 The latest version of the app for iOS (20.06.5) make sure it is that one you are downloading. 

 

Once you have downloaded it and go to log in it should just take you into your account and not ask you to resubscribe in it. 

 

If you still have issues please reach back out to us. 

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