My QuickBooks was cancelled ages ago and the app confirmed this but I’m still getting charged?

Hi there, s-everill-aol-co.

I want to make sure the charge on your PayPal account will stop. You may have purchased your subscription from Google Play Store. That's why the charge is coming from Google.

You may contact Google about the charge. Then, follow the steps below to cancel your subscription.

1. Go to the Play Store app.
2. Select the Profile icon.
3. Select Payments & subscriptions, then select Subscriptions.
4. Select the QuickBooks Online app.
5. On the Manage subscriptions window, select Cancel subscription.

You can also use this site for additional information about the steps above: Official steps to cancel a subscription from Google.

Also, I recommend contacting our QuickBooks Online Live Team. They can pull up your account and verify if you still have an active subscription.

If you have more questions about your subscription, check out the FAQ section in this article: Manage billing and subscription.

Get back to me if you still have additional questions about your subscription. Just leave a comment below and I'll get back to you.