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michael-p-allen7
June 21, 2021
Question

Recipients ie. screenshots or captured images via camera upload perfectly but whenever I try to upload a pdf. file as soon as i hit the upload button it closes my app and says app crashed. advice/fixes would be highly appreciated. many thanks in adva

  • June 21, 2021
  • 1 reply
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1 reply

M
mv32
June 21, 2021

Let's fix this right away so you can continue with your task, @michael-p-allen7.

 

I opened the QuickBooks Self-Employed (QBSE) app on my phone and uploaded a PDF file receipt and it's all good. In your case, when hitting the upload button the app closes immediately and then it responded that it crashed. We can perform some troubleshooting steps to fix issues with the application.

 

First, I suggest restarting the app. Then simply close it and reopen it. You can also power down and restart your device then run the QBSE app.

 

If it persists, we can clear the data that is stored in the app cache. 

  • In the QBSE app:
    • Android: From (⋮) button, select Settings, then select Refresh Data, and then choose Yes.
  •  
  • iOS: From the Menu ☰, select Help & Feedback, click Refresh Data, and then select Refresh.
    •  
  • In your device Settings:
  • Android:
    • Settings > Apps (varies by device) > QBSE app from the list >Storage > Clear data.
  •  
    • iOS: From your device's Settings, select Setting General iPhone Storage and choose an app that's taking up a lot of space. Then, click the Offload App.

 

If this behaviour continues, please uninstall and reinstall the application. 

 

Post again here if you have other concerns about QBSE and fix any issues while using the app. Anytime I can help. Take care always!

M
michael-p-allen7Author
June 21, 2021

All steps completed, cleared data and cache, uninstalled app, reset phone, re installed but still the same, uploading images is fine but trying to upload a pdf. Shuts my app down completely :(

MichelleBh
MichelleBh
June 22, 2021

I'll route you directly to our support to sort this out swiftly, @michael-p-allen7.

 

Thank you for the update and for following the troubleshooting steps outlined by Jovychris_A above. 

 

I'd recommend contacting our QuickBooks Self-Employed (QBSE) technical support. From there, they can help you on how to upload your PDF receipts to your account without any problem. Once fixed, you can now upload your receipts without a moment's delay. 

 

Here's how: 

  1. Go to the Gear icon, then choose Contact Us. 
  2. Type your concern in the description box and click Continue. 
  3. Pick either Start a chat or Get a callback. 
  4. Complete the required data and submit the request. 

 

Ensure to call them within our support hours to guarantee we address your concern quickly. 

 

Additionally, you can forward JPEGs, PNGs, or PDFs receipt to QBSE by logging in to a web browser. Then categorise them to avoid duplicates and to make your books accurate. For the complete steps, check out this article: Forward receipt images.

 

Lastly, click these links below about how to handle reports, taxes, receipts, mileages, and fix duplicate transactions. 

 

 

If you have follow-up questions with your receipts, just let me know by leaving a comment below. I'll be here to keep helping. Keep safe. 

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