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February 18, 2024
Question

The mileage shortcut has vanished from my iOS app. how do I get it back? can't find any options online

  • February 18, 2024
  • 1 reply
  • 0 views
in the shortcuts menu the milage tracker option has vanished, I can get to it through the full menu but its a pain in the ****. how can I get it added back to the shortcuts?

1 reply

February 18, 2024

Hello there, @nickburke.

 

I'll help you resolve the issue with your QuickBooks Online mobile app that no longer have the mileage tracker in the shortcuts.

 

It is an unusual behavior of your app. Thus, I recommend resetting your app data to refresh your connection.

 

Here's how:

 

  1. Go to the Menu ☰.
  2. Select Help & Feedback.
  3. Click Refresh Data.
  4. Then select Refresh.

 

If you still have the same issue after refreshing the data, you can uninstall and reinstall the app. Then restart your phone. Refer to this article for the steps: uninstalling and reinstalling the app.

 

Additionally, you can access your QBO account on your mobile device when using a browser. To know the compatible browser you can use, please read this article: QuickBooks Online access for mobile devices.

 

Let me know if you have questions about the QuickBooks app. I'm always here to help. Have a great day.