Trying to reactivate my account but the App doesn’t want to play! Any workarounds?

It's nice to hear you have an interest in reactivating your account in QBO, 

I can share solutions on how to fix your issue about reactivating your account. But before that, I'd like to know if you encounter a specific error while trying to reactivate? If so, please tell me more about it.

In the meantime, let's clear the app's data to refresh the application and eliminate common issues causing the inability to reactive your account. Clearing the app's data can be done on the app or on your phone settings.

• For QuickBooks Online app:
  
  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.
  • iOS - Select the menu at the top right and then choose Help & Feedback. Then select Refresh Data and Refresh.
    
     
• In your Phone Settings:
  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.
  • iOS - From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

Also, may I know the exact error message on the app? This way I can check if there are special investigations conducted for this.

If you're still unable to reactivate your account, I suggest reaching out to our support for further investigation.

However, if you wish to speak to our Chat Support regarding your concern, you can follow the steps below:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Start a chat.
   

You can check out this article for our most updated contact information: Support hours and types.

Feel free to visit this article to find answers to your other QBO mobile questions: QuickBooks Online Mobile app FAQ.

I'm looking forward to hearing from you. Get back to me if any additional questions that may arise. Have a good one.