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R
Rickerby3
June 5, 2024
Question

What has happened to the app. Everything is malfunctioning and virtually useless?

  • June 5, 2024
  • 3 replies
  • 0 views
Is there a problem and if so when will it be fixed. Thinking of moving to zero this may be the last straw

3 replies

G
GeorgiaC
June 5, 2024

Hello Rickerby3, thanks for posting on the Community 

 

We're aware of an earlier issue impacting performance on the iOS app. This was fixed by our Engineering Team as part of the new app version. For the fix to take effect please delete the QuickBooks mobile app from your iOS device and install the most recent version (24.05.9) from the App Store.

 

If you continue to experience any problems, or if you are using a different version of the app, please comment back down below. 

R
Rickerby3Author
June 5, 2024

Hi. 
it was the old app on apple. The latest iOS 17.5.1 forced me to delete the app and reinstall. This has worked and I’m now on the new software and working fine. 

G
GeorgiaC
June 5, 2024

Great, thanks for confirming that's working for you now, Rickerby3. If you do come across any further issues, please get back in touch! 

J
James Read
June 5, 2024

The iPhone App has had issues the past 3 weeks or so.

 

if you delete and reinstall, it doesn’t sync all the data back, so you have missing customers, invoices, payments etc. Anything can be missing, hence everyone’s experience is different, save that everyone has missing data. 

 

It was thought the latest release (overnight Sunday 2nd June) fixed it, but it hasn’t fixed it for us.

E
emmam6
June 5, 2024

Hi James, we thank you for your input. Have you raised this issue with the IOS app with our customer support team previously? If not, so we can get this reraised for you with our senior technicians, what items are you missing in the app and are you able to view them in the browser version. Thanks.

J
James Read
June 5, 2024

Hi Emma

 

Thanks for this.

 

I am in touch with John (who has been very helpful) on case id 15118245643.

 

John did message me yesterday (Tuesday) to ask if it had been resolved, and I confirmed it had not, so I presume it’s still being looked into.

M
Mattduffett
December 11, 2024

Wtf is going on with quickbooks. I have over 100k in expenses i need to categorize and the iphone app won’t allow me to access the expenses. Normally i’d get a task in my “to do” section notifying me that i have xxx$ in potential deductions. I normally click that and then start categorizing my expenses. That feature is now gone. I’ve deleted and redownloaded the app several times. Only once did it provide this view again and after categorizing the first expense they all disappeared again. I HATE this app. 

E
Erika_K
December 11, 2024

Your efforts in attaching a screenshot are much appreciated, Matt. I want to assure you that we take these technical issues seriously, and I’m here to direct you to the right support channel to resolve your expense categorization problem.

 

Since you've already performed the basic troubleshooting steps, I recommend contacting our live support team for further assistance. They have the resources to conduct a screen-sharing session, allowing for more in-depth investigation. It'll also enable them to submit a ticket to open an investigation if necessary.

 

Here's how:

 

  1. From your mobile app, navigate to the Menu option.
  2. Click the Help icon and tap ALL.
  3. Choose the Ask QB Assistant a question option. Select Contact Us.
  4. Set a specific topic or Ask about something else. Key in a short description of your concern in the box provided.
  5. Pick Continue, then hit the Callback option.

 

Lastly, here are articles to assist you in making sure you have the best experience when using QuickBooks Online (in web browsers or mobile devices) and learn the features available for iPhone, iPad, Android Phone, and Android tablet:

 

 

You can visit us back through this thread or start a conversation if you have additional questions about categorizing your transactions using the mobile application. We’re here to help and ensure you get the support you need. Your inquiries are always welcome. 

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