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May 26, 2022
Question

When saving inv on an mobile app (apple) it won’t go to next screen and if you press multiple times it saves multiple inv when you try to cancel it won’t let you ????

  • May 26, 2022
  • 1 reply
  • 0 views
Have to re open app to send invoice and delete multiple also happens on creating new customer ?? Desktop version fine ??

1 reply

May 26, 2022

Hello there, @jchubbhtg.

 

We didn’t receive a similar concern from other users regarding multiple saved invoices in the QuickBooks Online app. Also, did you encounter an error message? Can I ask for that? This helps us figure out the issue and provide the correct resolution.

 

Nevertheless, let’s perform some mobile troubleshooting steps to sort out this matter. This way, we can eliminate common issues causing the display not to proceed to the next screen. These steps can be done on the app or your phone. Kindly follow the steps below:

 

  • For QuickBooks Online app:

 

  1. Select the menu at the top right and then choose Help & Feedback.
  2. Click, Refresh Data. Then, Refresh

 

  • In your Phone Settings:

 

  1. From your phone's settings, select Settings.
  2. Then, click on General and choose iPhone Storage.
  3. Select an app that's taking up a lot of space.
  4. To free up the storage without deleting the documents and data for the app, select Offload App.

 

If the issue persists, you can uninstall, then reinstall the app again. This conveys a fresh start to the application.

 

Moreover, I added this article for your reference on how you can receive an invoice payment using QuickBooks Online mobile app

 

Keep me posted about this matter. I want to make sure that this will be sorted out and get you back to business in no time.