Why are some clients suddenly missing from the client list on the app, but I can still access them in QBO?

I understand the urgency of getting this resolved, jess67. I'm here to direct you to the best support to handle this immediately.

I appreciate you performing the troubleshooting steps regarding uninstalling and reinstalling the QBO app to sort out this issue. If you haven't already, you can also try refreshing your app data by following this article depending on your mobile device: See your latest data in the QuickBooks Online app.

However, if the issue persists, I highly recommend reaching out to our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior. Here's how you can reach out to them:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

Please check out our support hours to ensure we can address your concerns promptly.

Additionally, check out these articles if you need to edit your customer details to learn how to do it within the app and on a web browser:

• Edit your customer details in the QuickBooks Online app
• Add and manage customers in QuickBooks Online

If you still have questions or concerns about managing your clients in QBO, I'm just around to help you out. Don't hesitate to reply. Have a great day ahead!