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Oct 14, 2020 5:40 PM UTC
Question

Why does my phone app not mirror my desktop app? The information is completely different

Original commenter did not share additional details

1 reply

Oct 14, 2020 7:01 PM UTC

Hi @mike269,

 

I've got your back on this query about your QuickBooks Online (QBO) company. 

 

The first thing I suggest is for you to check if the QBO company you have open on your mobile device is the same as what you have on your desktop. The fastest way to go through this is to compare their company names.

 

 Another way available for you is to check their company IDs. See this article for the steps on how you can proceed: Find your QuickBooks Online company ID.

 

Do you have other questions in mind? Place them in the comments below, and I'll get back to you.