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Aug 7, 2023 1:14 PM UTC
Question

Why have I lost all info and data from my phone app? Online is still ok..

How can I reset my phone app to gain access to all my data etc?

1 reply

Aug 7, 2023 3:20 PM UTC

Hi richard-modi5-co

 

Thanks for posting on the Community.

 

Please check that you have the correct app installed for your subscription type - if you're using QuickBooks Online (including Simple Start, Essentials, Plus, Advanced or Accountant) the app will appear as QuickBooks Accounting (iOS) or QuickBooks Online Accounting (Android). For QuickBooks Self-Employed, the app will show as named (QuickBooks Self-Employed).