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K
Katymum
June 28, 2022
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Account not accessible

  • June 28, 2022
  • 1 reply
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Hello, I hope someone can help.
How can I reactivate my account?

I can’t get in to the App on my iPhone because it was saying my payment method needed updated. 
I checked but the card was still valid, but still no access to the App after several days. I even changed to a different card, but still no access. 

When I sign in on my Mac it recognises me and my profile is still there but the message says ‘You have no products associated with this email address’

However I did not close my account, which I have been using since 2018 and the payment card is still valid.

Please can anyone let me know how I can access all my data please, and get up and running again?

Best answer by MariaSoledadG

I have another way on how you can reach out to our support team, Katymum.

 

Sometimes, your browser is full of frequently accessed page that may cause some unusual responses. You can log in to your QuickBooks Self-Employed (QBSE) account in a private window. Use the shortcuts keys below: 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, double-check if you can already connect to our support team. If so, return to your default browser and clear the cache to speed up the loading process. The cache is sometimes overwhelmed with older data which can cause viewing and performance issues. Clearing them refreshes the system and you'll be able to to work with a clean slate. If the same thing happens, you can switch to other browser. 

 

However, if you're still unable to connect to our support team, you can use this link to contact them: https://help.quickbooks.intuit.com/en_GB/contact?product=qbse. Then click on the message hyperlink so you'll be directed to one of them.

 

Keep me posted if you have any other questions and concerns with your account. Remember, we'll always be right here to help you anytime.

1 reply

R
Rea_M
June 29, 2022

I can see the urgency of getting your account reactivated so you can access your QuickBooks Self-Employed (QBSE) data, @Katymum. Let me route you to the best support who can investigate this matter accordingly and help you get back to business in no time.

 

In Intuit, our top priority is the security of your account details. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team. They have all the tools to investigate why you're unable to access your account and guide you with a fix. To do this, here's how: 

 

  1. Go to the Assistant menu.
  2. Type in Talk to a human in the Type something... field (twice).
  3. Select the I still need a human option.
  4. Choose either Message an agent or Get a callback.

 

Also, you may want to check out one of our Help pages in case you need a reference to guide you in managing the growth of your business using QBSE: QuickBooks Support. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

 

You can keep me posted on how it goes in the comments below. If you have other account management concerns or questions about recording transactions in QBSE, I'm always ready to help. Take care, and stay safe, @Katymum.

K
KatymumAuthor
June 29, 2022

Thanks for your reply. I have tried to sign in to the Assistant page and chosen Wuickbooks Self-Employed but it won’t connect me, just buffering. I just get this message on the screen (see attachment)

MariaSoledadG
MariaSoledadGAnswer
June 29, 2022

I have another way on how you can reach out to our support team, Katymum.

 

Sometimes, your browser is full of frequently accessed page that may cause some unusual responses. You can log in to your QuickBooks Self-Employed (QBSE) account in a private window. Use the shortcuts keys below: 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, double-check if you can already connect to our support team. If so, return to your default browser and clear the cache to speed up the loading process. The cache is sometimes overwhelmed with older data which can cause viewing and performance issues. Clearing them refreshes the system and you'll be able to to work with a clean slate. If the same thing happens, you can switch to other browser. 

 

However, if you're still unable to connect to our support team, you can use this link to contact them: https://help.quickbooks.intuit.com/en_GB/contact?product=qbse. Then click on the message hyperlink so you'll be directed to one of them.

 

Keep me posted if you have any other questions and concerns with your account. Remember, we'll always be right here to help you anytime.

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