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Bilal_Ashraf789
Jan 18, 2022 6:29 AM UTC
Question

Account Setup Issue

Its been more than 2 weeks, I have paid for subscription and still I am unable to setup my account still getting the message that "We have received your request and will process your sign-up shortly."

11 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Jan 18, 2022 7:58 AM UTC

Did you sign up for a QBO Accountant account?

Bilal_Ashraf789Author
Jan 18, 2022 8:25 AM UTC

I signed up for normal online account, in the recent Discount offer

payment after leaving
Jan 18, 2022 10:00 AM UTC

Hi Bilal_Ashraf789 We can see that your account is on hold as our finance team as they are undertaking a compliance check, this usually takes approximately 5-7 business days, we can see that the account was placed on hold on the 11th of January. If you're still not able to access the account on the 21st of January we'd be grateful if you can use the link below to reach out to the support team in your region.https://intuit.me/3kYzCXQ

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