Question

Although inactivity sign out is set at three hours the Online desktop app keeps signing me out. Anyone else experienced this, anyone know how to stop it happening?

Forum|Forum|2 years ago
October 19, 2023
5 replies
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QuickBooks Online

Hello ColinB1, thanks for posting on the Community page, can you please try changing it to either 1 hour or 2 hours then save that then log out, log back in and go back and save it to 3 hours again and see if that reoslves it for you or not.

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Tezz3404

Did this work for you? I am having this problem as well. Sometimes it's only 10 minutes or so and I am logged out. A lot of times I've had multiple tabs open, all with work in progress, and it all gets wiped out. One of the many frustrating things with QB online.

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SarahannC

I appreciate you for joining this thread, Tezz3404. It looks like you're also using the QuickBooks Online desktop app.

Frequent logouts and losing work in QuickBooks Online isn't the thing I want you to experience. The online desktop app automatically recognizes your sign-in and opens QuickBooks Online. Unless you sign out, it will not ask you to sign in again for six months. To isolate this behavior, you can start uninstalling and reinstalling the application. It helps correct any issues in your settings.

If the same thing happens, check your reliable internet connection while using QuickBooks Online. Alternatively, you can follow the suggestions below.

Log in to your QBO account using these supported browsers (Google Chrome, Mozilla, Firefox, Microsoft Edge, and Safari).
If it persists, clear your browser cache because sometimes, accumulated cache files can cause conflicts and lead to unexpected behavior.

If these steps don't resolve this, I recommend contacting our QuickBooks support for further assistance. They can examine your books, figure out why it's happening on your end, and provide troubleshooting to resolve this in no time. Log in to your QBO account and select Help. Then, Contact us.

I also suggest checking these articles for more information and tips to optimize the performance of QuickBooks, preventing any potential slowdowns or performance issues:

Please feel free to reach out if you have further concerns or questions regarding staying logged in to your QBO account and completing tasks. I am here to assist you and provide any necessary guidance.

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Tezz3404

Stable internet, really? You don't think I'd notice that in all the other things I have open and running? And I don't want to have to use Incognito as I don't want to switch back and forth between windows. I don't need to run any other website I use for business in Incognito to make them function correctly. And I also don't want to constantly clear my browser cache. Again, I don't have to do either of those things for other websites, but this seems to be the advice in almost every official QB response on here for all the various problems people have. I've talked to QB support about the log out issue and they just repeated this same drivel. Case:15106824445

So you have any actual solutions?

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Tyler O

Experiencing the same issue. Super frustrating. I did all the ideas but it still continues to kick me out after 10 minutes or less even though my settings are set at 3 hours. Any help would be appreciated.

MJoy_D

This is not the kind of experience we want you to have while using QuickBooks Online, @Tyler O.

We've had an issue with QuickBooks Online (QBO) logging out before the 3-hour settings, but it's been resolved now. If you've already tried using a private or incognito browser, restarting your browser, and clearing your browser's cache as mentioned in the thread above, I suggest reaching out to our Customer Support team. They can further check your account in a secure environment and help you resolve it.

To contact our live support agent, you can go to the Help icon located at the top right of your account. Follow the steps below to get in touch with us:

Go to the Help icon to connect to a live support agent.
Click on the Contact Us button and provide some details about this concern.
Provide us with some information about your concern in the What can we help you with? box and click on Continue.
You'll now be provided options on how to connect to our Customer Support.

For additional details on the different types of support we provide and their availability, see this article: QuickBooks Online Support.

Refer to the following article for more information about clearing your browser’s cache and Intuit-specific cookies from your browser: Clear cache and cookies to fix issues when using QuickBooks Online.

Here's also how you can download, install, and use the QBO app: Download and use the QuickBooks Online desktop app.

Let me know if you need further help or information about logging in to your account. I'm always here to assist. Have a wonderful day!

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benw

It absolutely hasn't been resolved in the desktop app for QuickBooks Online.

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jmartini74

Same here! I have it set at the THREE hour max, and even just went in and scrolled around each of the QBO tabs I had open (to try and pre-empt the timeout) about 2 minutes before it timed me out of all of them anyway, causing me to lose all my work AGAIN (I had barely been logged in for one hour at that point)! Please don't repeat the same useless solutions suggested several times already above, as I have already tried them all. I am really losing my patience wasting SO much time losing work again and again because of this bullsh*t!! I work from home and nobody else can access my computer so even three hours is too little, but I could live with that if it actually went the full three hours of inactivity without logging me out. Rather, it just seems to time me out at random at the worst possible times when I am finally making progress. And it's not my internet because I don't have this issue with any other sites. Please actually have your developers work on this issue instead of giving the same useless advice.

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timlevers

Yes, having exactly the same issue. Very frustrating. It wouldn't be so bad if it remembered what working on when timeout activates, especially when working on several tabs.