Skip to main content
U
userjohnpenter86
February 17, 2021
Solved

Anyone else having problems My free trial has only lasted 3 days NOT the 30 as advertised and when I try to contact anyone there is no reply

  • February 17, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details
Best answer by Fiat Lux - ASIA

@userjohnpenter86 

Open your trial account on incognito/private browser.

https://quickbooks.grsm.io/UK

 

3 replies

MariaSoledadG
MariaSoledadG
February 17, 2021

Allow me to provide you some information about QuickBooks Online Free Trial, userjohnpenter86.

 

Are you getting an error message that your trial already expires and was asked to resubscribe? We didn't receive any reports about the free trial that will only last for 3 days. 

 

Once you've signed up for QuickBooks Online (QBO) Free Trial, you have 30 days to enjoy it. This is the least number of days that all QuickBooks products can offer. You can check out your Account and settings to double-check how many days are left before your trial expires. Please follow the steps below on how to do it:

  1. Click the Gear ⚙ icon at the upper right corner, then choose Account and Settings.
  2. Go to the Billing & Subscription tab.
  3. You'll see when your Trial ends.

After 30 days, your free trial account automatically ends and it will make the account inactive. To continue using QBO, you'll be asked to present a valid credit card for authorization.

 

You can follow the steps below to subscribe:

  1. Log in to your QuickBooks Online company.
  2. Select the Gear ⚙ icon at the top.
  3. Under Your Company, choose Account and Settings. 
  4. Select Billing & Subscription, then Resubscribe and enter the updated billing information.
  5. Click Subscribe.

In addition, our Customer Care Support may unable to initiate a callback as scheduled due to the volume of calls within the day. With this, I'd also recommend getting back to them if you still didn't receive the promise within a day or two.

 

You can go through this article to know more about how long you can access your data once your account is canceled or expired: What happens to my QuickBooks Online data after I cancel?

 

Feel free to let us know if you need anything else about your free trial account. I'll always be here to further assist you.

Fiat Lux - ASIA
Fiat Lux - ASIAAnswer
February 18, 2021

@userjohnpenter86 

Open your trial account on incognito/private browser.

https://quickbooks.grsm.io/UK

 

K
Karli pepper
January 8, 2022

I had the one month free, then iv payed 3 month at 3.99 now its going to the full price but I'm trying to sort it but not letting me what do I do about the ? 

M
Mich_S
January 9, 2022

Thanks for trusting QuickBooks, @Karli pepper.

 

To acquire the paid subscription, you'll need to make sure you've resubscribed for your free trial account.

 

Here's how:

  1. Login to your QuickBooks Online company.
  2. Click on Account and Settings under Your Company.
  3. Access the Billing & Subscription tab.
  4. Hit Resubscribe. 
  5. Type in the updated billing information.
  6. Once done, hit Subscribe.

 


Since you've made a new QBO account, ensure you cancel it before you're charged for another subscription.

 

 

To cancel:

  1. Click on the Gear icon.
  2. Below Your Company, choose Account and Settings.
  3. Click on Billing and Subscription.
  4. In the QuickBooks section, choose Cancel (paid subscription).
  5. Hit Continue to Cancel, then Continue to Cancel again.
  6. Respond to the exit survey questions, then scroll down and click on Confirm Cancel.

 

For detailed instructions and frequently asked questions about how to handle your subscription, check this out: How to resubscribe or reactivate QuickBooks Online.

 

Just hit the Reply button for further assistance. We're here to back you up. Take the best care!

Terms & ConditionsAccessibility statement