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Apr 15, 2023 9:07 PM UTC
Question

Anyone else having trouble with accessing the self paced learning modules for Pro Advisor certification?

The window opens but nothing plays

5 replies

Apr 16, 2023 12:10 AM UTC

I appreciate your interest in the Pro Advisor certification, @epsign. I'm here to ensure you can access the self-paced learning modules.

 

The blank display might be because of the cache piled up on your browser. To isolate this, use a private browser to access the program. It doesn't retain local files to help rule out the possibility of a webpage issue.

 

Here are the keyboard shortcuts:

 

  • For Firefox, press Ctrl + Shift + P
  • For Chrome, press Ctrl + Shift + N
  • For Safari, hold down Command + Shift + N

 

From there, try to access the certification again and ensure your internet connection is fine. If this works, you’ll need to clear the browser's cache to start with a clean slate. You can also use other supported browsers as alternatives.

 

If the issue persists, refer to this article to learn more about setting up your web browser for the training: Fix issues when starting ProAdvisor and certification training. It contains a series of troubleshooting guides to help resolve any issues.

 

You'll want to read these resources to learn more about QuickBooks ProAdvisor training and certification programme:

 

 

I'm just one click away if you need anything else to run your business in QBO. I'll be here to ensure your success. Have a great day ahead. 

Apr 17, 2023 10:52 AM UTC

Hi, it's still not working for me:

 

I've tried:

opening in a private window

using different browsers

adding it as a trusted site

disabling pop up blocker

 

Please advise what I can try next as I'm very close to just using a different software altogether.

Apr 17, 2023 11:44 AM UTC

Hello Epsignups2020-gm, for the pro advisor training self pace does the videos not load for you and the page has loading in progress but never loads anything? is that what you are experiencing?