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LisaP4
August 9, 2022
Solved

Apparently can now connect HSBC kinetic. Tried and the kinetic app redirects back to QB but then blank webpage and comes to dead end failing to finalise the connection

  • August 9, 2022
  • 4 replies
  • 0 views
Had message from kinetic developers saying the kinetic app will connect.
Best answer by JackS

Hi, just in case anyone else views this article, you can now connect with Kinetic. An updated article can be found here. 

4 replies

T
TirzahC
August 9, 2022

I appreciate for pointing out this issue to us in connecting HSBC Kinetic . At this time, I'll point you in the right direction for support, LisaP4. 

 

We currently have an open investigation about the banking connection of HSBC Kinetic. Our engineers are actively working on the issue resolved as soon as possible. With that said, I suggest contacting our Technical Support team for assistance. They can add your account to the list of affected users and ensure you're in the loop about the investigation's status and resolution. Please take note of the support hours so we can address your concerns on time.
 

  1. Click the Help icon. 
  2. Select Contact Us to connect with a live support agent.
  3. Type -in a short description of your concern under the What can we help you with? window, then click on Let's talk.
  4. Choose a way to connect with support.

Please note the support hours so we can address your concerns on time: QuickBooks Online Support.

 

For details about bank connection, check out this article: Connect your HSBC Business Current, Savings accounts, and Credit Cards in QuickBooks.

 

We appreciate your patience while we look into this. Please don't hesitate to notify me if you need further assistance connecting your bank HSBC Kinetic. I'm here to lend you a hand anytime.

L
LisaP4Author
August 10, 2022

Thanks for reply. I tried to contact support team requesting a call back, but the format asked for doesn’t permit me to put my UK mobile in the telephone section! So I just gave up because it was too much hard work and just thought if I gave you a week or so you’d probably have fixed it....I live in hope...have waited over 9 months so a little while longer won’t hurt 😫

G
GeorgiaC
August 10, 2022

Thanks Lisa, usually the phone format requires the first number to be dropped (i.e. 077 becomes 77), you can also reach this team directly on 0808 234 5337 or you can begin a chat with them here. 

C
comf
September 29, 2022

Still having troubles connecting QB to HSBC kinetic app.

It comes up with and error message at the last step 

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<error>
<code>AuthenticationFailed</code>
<type>INPUT</type>
</error>
</Errors>

 

 

 

 

 

A
AileneA
September 30, 2022

Hello, comf.

 

I've checked with my resources and have not found any similar error issue with yours.  

 

In this scenario, since the issue persists, I suggest contacting our Customer Support team. One of our agents will be able to pull up your account and check the issue you've encountered.  

 

Here's how: 

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Press I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

These instructions are also available from our guide for your convenience: Contact QuickBooks Online support.

 

I've included some articles in case you need some ideas about how to handle downloaded transactions, like excluding duplicates, as well as importing bank data manually:

 

 

I'm only a few clicks away if you have any other questions. Wishing you and your business continued success.

A
Angelaclements
October 19, 2022

I have had an open case with quickbooks since the end of August and I still haven't received any updates as to when this issue will be fixed.

R
Rea_M
October 19, 2022

Hello there.

 

Let me share an update about the connection issue between HSBC Kinetic and QuickBooks Online (QBO).

 

For the time being, based on our records, the investigation of the connection issue between HSBC Kinetic and QBO is already closed and resolved. 

 

The HSBC Kinetic is purely a mobile app to mobile app experience. Its bank feed connection only works when you connect it from the QBO Mobile App, not via a web browser. With this, you can either create transactions manually through the + New button or upload via a CSV file instead. 

 

Once your transactions are recorded in QBO, you'll have to categorise them accordingly. This way, you can keep your financial data accurate and updated.

 

Also, I encourage you to reconcile your accounts regularly (every month). This helps monitor your income and expense transactions and detects any possible errors accordingly. You may want to check out this article as your reference to guide you in doing or fixing a reconciliation in QBO: Learn the reconcile workflow in QuickBooks.

 

Let me know if you have other banking concerns or questions about managing transactions in QBO. I'm always ready to help. Take care, and I wish you continued success.

E
Eric He
March 10, 2023

I've followed your instructions, download QBO mobile app, but when I click +New then click accept button, it let me open a page in browser on my mobile and shows a black page 'It's not possible to complete this request from a desktop device.' It seems jump to a wrong page when I click the accept button.

JackS
JackSAnswer
June 13, 2023

Hi, just in case anyone else views this article, you can now connect with Kinetic. An updated article can be found here. 

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