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james64
December 28, 2019
Solved

Are any other Handelsbanken users able to sync with their accounts? I have not been able to do so for over 2 weeks and am getting very little support.

  • December 28, 2019
  • 9 replies
  • 0 views
Original commenter did not share additional details
Best answer by JackS

Hello @james64 , @Fiat Lux - ASIA , @ian19 , @John2020 , @Limehouse , just to let you know, Handelsbanken's personal and corporate accounts can now connect with QuickBooks.

9 replies

MaryLurleenM
MaryLurleenM
December 28, 2019

Our product engineers are working to resolve this, james64.

 

As of now, you can upload CSV file to keep your transactions up-to-date.

 

I still recommend contacting our QuickBooks support so you will be added to the list of affected users. You can provide this investigation number INV-39620. This will help us record your concern to the correct investigation. Here's how:

  1. Click the Help icon.
  2. Click the Contact Us button.
  3. Enter INV-39620, then click Let's talk.
  4. Select from Start messaging or Get a callback.

We appreciate your patience and understanding. Please let us know if you have other concerns.

J
JHL
January 15, 2020

Hi,

 

I have the same issue - but bizarrely I got he feed to update on the 8 Jan but not since. I have reported the concern via the route mentioned, the call back feature was easy to use.

 

Just remember the when the feed is back up to exclude the dates you have done CSV file imports for or you will end up with duplicate transactions in Quickbooks : one from the CSV file upload and another from the bank upload.

 

Fingers crossed it gets fixed soon.

M
MDR20
January 15, 2020

Handelsbanken have consulted their Digital team and the URL was changed 12 months ago so if the feed stopped working in December then this information from QB would be incorrect.  

 

QB can you advise?

J
John2020
January 2, 2020

I have the same problem, I called QB a couple of days ago and I  was told it was being worked on. But last time this happened with Handelsbanken it took weeks to get resolved, hopefully this won’t be the same. 

Jen_D
Jen_D
January 3, 2020

Thanks for checking in for updates, @John2020,

 

Can you please provide the exact error message you're getting? I need this information to check the case status with our Investigations Department.

 

In the meantime, if the transactions are not importing, try doing a bank update to refresh the connection. Here's how:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.

 

You may also refer to the steps in this article to learn how to fix banking issue in QBO: Fix Online Banking Errors in QuickBooks Online.

 

I'll stay on standby for your response as I want to make sure this concern is resolved. Mention me in the comment section to notify me. Thanks for dropping by today. All the best!

J
jparker86
January 3, 2020

Has this been resolved? I have not had any bank feeds since the 11th December and now becoming a real concern that this issue has not been fixed in a timely fashion.

 

I have contacted support and twice not had any update? 

J
james64Author
January 20, 2020

I'm at my wits end.  Seem to get a different response everytime I contact QBs, but they just don't seem that bothered, and certainly no date set as to when the issue will be fixed or any offer of compensation.

 

Probably time to move to Xero - seems to be a fairly easy thing to do and am getting advice on the best way to do this - will keep you posted.

P
peterN1
January 21, 2020

Having read the recent feeds on this, it seems that it is taking an age to resolve. I appreciate problems will always arise but this issue seems to happen regularly and the time taken to sort it out is far too slow. I haven't been able to link with Handelsbanken for 10 days and I'm starting the question why I use Quickbooks.

P
payment after leaving
January 21, 2020

Hi peterN1

 

We appreciate your frustrations however we can assure you that our engineers are working to resolve the issue, the issue has been caused by Handelsbanken changing the url.

In the meantime you are able to enter transactions manually or download a statement from your online account, in an Excel/CSV format, deleting from the spreadsheet any transactions that you have already added to QuickBooks and upload it to the banking page, this will give you the same functionality as if there was a connection.

M
MDR20
January 21, 2020

Please can you advise what the URL changed from and to?

Thanks

1
193514732411109
January 28, 2020

I have been in contact with QB for over 2 months and wasted a huge amount of valuable time as I work for a small business.  We cannot get anywhere.  they blamed the bank at first, now they just keep saying that they don't know when it will be fixed.  The customer service is appalling.  They farm out their back office IT to a company called Data Financial Services and noone can contact them apparently, so they just keep fobbing me off.  I begrudge paying for something that cannot support existing customers.  All QB are interested is getting new customers on their books.  I've tried to register a complaint and that is impossible.  I did have a case reference open and now they have closed it as they say the matter is resolved, but ity only related to one of the many error numbers I have reported.  Useless company not interested in providing a robust service. 

    G
    GeorgiaC
    January 28, 2020

    Hello 193514732411109,

     

    I apologise for the disruption caused by the on-going investigation for the Handelsbanken - Corporate Online Banking - Errors 102/101/189. Our engineers have been in close communication with the bank to resolve this and have identified the cause of the errors pertaining to changes to the bank login and layout which requires a complex re-script from our side. This is currently being programmed however we have not been provided a time-frame for release. We understand the banking feature is an integral feature to QuickBooks, and have raised this issue to the highest priority. In the meantime we would be grateful if you could disconnect your current connection and update your account using the import tool for CSV statement uploads. 

     

    Thanks

    C
    clairmw
    January 30, 2020

    I've not been able to connect since early December and having contacted Quickbooks earlier this month was told to disconnect the bank account and reconnect - disconnecting worked but reconnecting won't so I can't even manually upload transactions which was what I've been doing since early December. This is hugely frustrating and almost two months now! I trust this is being the highest priority as running a business with no bank transactions is impossible!!!!!!!!

    F
    Fox144
    February 6, 2020

    This has been affecting me for the same amount of time as everyone else, so frustrating, so I asked my contact at Handelsbanken, this is their reply:

     

    I have looked into this for you and we are aware that there is an issue however the problem if with Quickbooks rather then us.  The latest update we have was on the 5th February.

     

    Quickbooks advised us that they believed that they had found the problem and they were planning to deploy a fix on the 10th February which they are hoping will resolve all the issues our customers are facing.

    It may be worth waiting until the 11th February before you try to log on again

    L
    Limehouse
    February 9, 2020
    We too are unable to connect to our many  Handelsbanken Accounts - this is causing us great difficulty  and inconvenience
     
     
    Contacting QuickBooks by phone 
    8004 468 848 - does no work from my mobile network EE do you have another Number? I am unable to connect to handelsbanken accounts
     

     

    S
    Stuart_T
    February 9, 2020

    I had yet another message today to say that it has been resolved.  But I still cannot connect to the bank.  Why is this taking so long?  And why send out messages to say it has been resolved.

     

    Stuart

    Kristine Mae
    Kristine Mae
    February 9, 2020

    We want this fixed as much as you do, Limehouse and Stuart.


    I've checked our records, and this issue is still under investigation. Our engineers are working diligently to resolve this as soon as they can. This is treated with the highest priority. Rest assured, we'll update you once a fix is rolled out. 

     

    Limehouse, you might want to use our callback feature instead. This way, you can reach out to our customer care support. Here's how:

    1. Click Help inside QuickBooks Online.
    2. Select Contact Us.
    3. Enter "Unable to connect Handelsbanken bank" in the description field, then click Let's talk.
    4. Select Get a callback. 

    In the meantime, you can import the bank transactions manually through Excel CSV files. 

     

    We're just right here if you have other concerns. Feel free to swing by. 

    R
    Rasa-LilaM
    February 10, 2020

    Thanks for following on this thread, @ian19.

     

    I’ve checked my tools, and it shows that the connection issue with Handelsbanken is still on-going (INV-39620). We’re unable to provide a defined time frame for when this will be fixed. 

     

    Rest assured, our engineers are treating this investigation with the utmost urgency. I’ll also update this once there’s progress about the investigation.

     

    For future reference, let me share this link containing articles that will help your business prosper: The QuickBooks Blog.

     

    Reach out to me if you have any other concerns. I’m here ready to answer them for you. 

    F
    Fox144
    February 11, 2020

    You may have seen my original post where I mentioned that my sources at Handelsbanken advised that the fix would be installed on the 10th so to try it on the 11th.  I did, it failed, so I contacted them again and they have just advised "We have had a further update from Quickbooks and they have confirmed that they will now deploy the fix on the 13th February ".

     

    Fingers crossed!

     

    Chris

    I
    ian19
    February 13, 2020

    Has anyone tested this today...? Is it working yet...? I am away on business without a card reader but will test again this evening once back!!  Hoping for a NICE SURPRISE,  but not that hopeful really.... :-(

    JackS
    JackSAnswer
    April 22, 2021

    Hello @james64 , @Fiat Lux - ASIA , @ian19 , @John2020 , @Limehouse , just to let you know, Handelsbanken's personal and corporate accounts can now connect with QuickBooks.

      J
      jparker86
      April 23, 2021

      Please ensure when you reconnect you need to ensure all the existing transactions are reconciled as the feed seems to download them all again, this way you can exclude the ones up to the last reconciliation date. 

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