Skip to main content
Apr 29, 2022 8:55 AM UTC
Question

Can my account has multiple ip addresses? If so how can I fix this?

A customer is not receiving my invoices because they say my account has multiple ip addresses and is being blocked by their system.

1 reply

Apr 29, 2022 10:02 AM UTC

Hello Newbiggiblocksmi, Thanks for reaching out to the Community regarding your customer not receiving invoices. What they can do is go to their email settings and add Intuit as a safe sender (the addresses to add as safe senders are uk_qbo_ops_support@intuit.com, intuit@notifications.intuit.com, quickbooks@notification.intuit.com, *@*intuit.com) If that does not solve the issue they can follow the whitelist part of this article