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TeeJay61
August 10, 2024
Question

Can't subscribe, error code 81924

  • August 10, 2024
  • 1 reply
  • 0 views

I've just started with QBSE yesterday, when logging in to my account I am automatically redirected to a page where I have to "save billing in info", every time I try I get this error message:
"Unable to process your request at this time...please contact support and reference this message. (Error code: -81924, type: VALIDATION_ERROR)"

 

I have tried deleting all cookies, I've tried on a different device, until I do this via a web browser I cannot use the app
Support seems woefully lacking, even if I can be fast enough to try to access it before the system redirects me yet again to the "save billing info" page
First experience of QB, not a happy one, if this is how it works (or doesn't in this case) I'll have to choose a different supplier

1 reply

R
Rea_M
August 10, 2024

This isn't the experience we want you to have while subscribing to QuickBooks Self-Employed (QBSE), TeeJay61. I want to ensure this matter is addressed accordingly so you can start managing your business and track transactions using the platform.

 

For the time being, we've received similar cases where users like you encountered an error message when subscribing to QBSE. Rest assured that this case is currently being worked on with utmost urgency.

 

In keeping with this, I'd recommend contacting our Customer Care team once more, as they can collect additional information and devise a solution. You may utilize this page to connect to them externally, given that you haven't yet subscribed.

 

Once the issue is fixed and successfully subscribe to QBSE, connect your bank and credit card accounts to maintain updated financial information.

 

I'll be here in the Community to provide a prompt response in case you have other subscription and account management concerns with QBSE. Please don't hesitate to leave a reply below.

T
TeeJay61Author
August 10, 2024

I have already used the "contact us" page this morning, after a while the operator could not solve the issue and has passed it onto the tech support team.
I'm afraid I will have to abandon the idea of using Quickbooks as a solution as I cannot get it up and running in time to start creating entries and don't want to get involved in making opening balance adjustment or historical records, all that is too damned complicated

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