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usermary-laffey
February 4, 2021
Question

Can you please help me connect with accountant. I’ve already sent email but it has expired and I don’t have the option to manage users.

  • February 4, 2021
  • 1 reply
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1 reply

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EmmaM
February 4, 2021

Hello Usermary-laffey, To confirm to send an invite to an accountant for access to your books you need to be able to access manage users. Is it the case you could before and now you can not? Do you get an error message? Are there other users that can access manage users on your company?

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usermary-laffeyAuthor
February 4, 2021

Hi, when I set up the account I had the option to link to accountant so I sent the email but it ended up in his junk folder and has now expired. I am the only user on the account but when I go into my settings I don’t have the manage users option and I don’t see an option to resend the original email. I’m not sure what to do.

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EmmaM
February 4, 2021

Hi Usermary-laffey, Is it QuickBooks Online or QuickBooks Self Employed that you have? If it is the former and you are on a browser version rather than the app you should be able to see it, with you being the only user, if you can not can you clear the cache and cookies on the browser. If it the latter again you would need to be on the browser version and it will be in the cog in the top right under accountant. 

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