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usersuzanneflux
September 12, 2024
Question

Can you remove yourself as a login to a QB company; I have not worked for the client for over a year. They don't reply to my emails and want to be removed as a login.

  • September 12, 2024
  • 1 reply
  • 0 views
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1 reply

A
AnneMariee
September 12, 2024

Hi there, usersuzanneflux. Thanks for reaching out to us.

 

In QuickBooks Online, only the Primary Admin of the company has the option to remove user access. I know you've already contacted them regarding this issue. However, I recommend waiting for their response to take action on this so you will be removed from the account.

 

You can provide these steps so they'll be guided on how to perform the process:

 

  1. First, you'll need to sign in to QuickBooks Online (QBO) as a primary admin.
  2. Go to Settings and choose Manage users.
  3. Click the Accountants tab and locate the accountant you want to remove.
  4. In the Action column, click Delete.
  5. Hit Delete.

 

You can refer to this article for guidance: Add accountant users in QuickBooks Online.

 

I'll also share this article on managing user profiles in QuickBooks: Add and manage users in QuickBooks Online.

 

Let me know if you have other concerns in QuickBooks about user access. I'll be around to answer your questions and provide further assistance. Keep safe, usersuzanneflux!

U
usersuzannefluxAuthor
January 10, 2025

I have contacted them several times with no response, is there no way of removing my access without them doing it?

M
Maybelle_S
January 10, 2025

I understand your frustration and concern about not being able to remove yourself as a user from the QuickBooks Online

(QBO) account, usersuzanneflux.

 

In QBO, user management is controlled by the Primary Admin or Master Admin. Only these roles can add, edit, or delete users from the account. This setup ensures that sensitive financial information and account settings are protected and managed securely.

 

As a non-admin user, you do not have permission to delete your account or access level. It is a security feature to prevent unauthorized changes to the account's user list. Even if you want to remove your access, the system requires the Primary Admin to perform this action.

 

Let me know if you have other questions, and I'm always here to help. Take care.

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