Cancel/downgrade account

I can help you verify if you have started with your subscription or still have the trial version in QuickBooks Online (QBO), paul.

We can perform certain steps to see if you’re still using a trial version of the product. Thus, you can follow the steps below to start:

1. Go to the Gear icon.
2. Select Subscriptions and Billing under the Profile column.
3. If you’re seeing the Subscribe button, then you currently have the trial version.

Once verified, you can cancel the subscription from there whether you have the trial or the standard version of the application. Before that, ensure you are the primary or company admin to have the option. Then, you can start with the steps below:

1. In the Subscription and billing window, tap the Cancel Subscription or Cancel Online.
2. For the trial version, select Cancel trial.
3. After that, follow the on-screen steps to finish.

If the issue persists, would you mind adding a comment if you have encountered any specific errors? This is to determine the correct resolution of this matter.

Moreover, there’s no option to downgrade your subscription to QuickBooks Self-Employed (QBSE) as they’re two independent programs that function differently. If you want to switch to QBSE, you must cancel your QBO account and subscribe to the Self-Employed version. You can go to this website to see plans and pricing and as well as to get one: QuickBooks Self-Employed Plans & Pricing.

If you happen to have data on your current subscription, you can export them into an Excel file to have a backup and import them into which version you’ll be subscribing. 

I always have your back if you need my assistance with managing your subscription or any QuickBooks-related concerns. The Community is 24/7 available to lend a hand to your business.