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T
tobin123
February 11, 2022
Question

Cannot send Payroll (account.intuit refused to connect) and QB refusing to refund

  • February 11, 2022
  • 2 replies
  • 0 views

My Payroll tab keeps showing this error: accounts.intuit.com refused to connect :(

 

QB support said it will be at least a week for this to be repaired (it's been like this for about a week I think already), but they don't seem to know any of the causes.

 

I asked for a refund of this month as I can't even use the platform and they said no refunds. 

 

Does anyone have any ideas please? Our accounting period ends in Feb so will probably change after this month...just need to submit our final FPS!!!!

2 replies

R
RCV
February 12, 2022

This is not the impression we want you to experience, tobin123.

 

I've checked here on our end and there's no reported case about the accounts.intuit.com refused to connect error message. We can try resetting your QuickBooks password and try again. Also, the payroll page works via uk_care so a possible workaround might be accessed via a new user added.

 

If the same thing happens, I'd suggest contacting our Payroll Support Team. I know you already called, however, this is the best option we can have for them to further investigate this one. You can also inquire about your refund inquiry. Then, provide the reference number (given by the previous agent) to our support agent to review your case. Here's how to reach them: 

  1. Go to Help.
  2. Select the Payroll button below.
  3. Choose QuickBooks Standard Payroll Hub or QuickBooks Advanced Payroll Hub as required. The respective Self-help is displayed. 
  4. If you want to contact support directly, type ‘Chat’ in the ‘Type Something’ field and use Enter. 
  5. Tap Ask me a question, Ask the QuickBooks Community or Contact a human.
  6. Choose Live chat/Call me back.
  7. Enter your question, then select Continue and select a way to connect with us. 

 

Feel free to visit our Payroll page for more insights about managing your payroll transactions.

 

The Community always has your back, and I'm just a post away should you ever need anything. Just leave a comment below and I'll get back to you. Have a great day ahead.

T
tobin123Author
February 14, 2022

Hi,

 

It keeps showing this:

 

I asked for a refund for this month and was told that I have the option to cancel my subscription instead? I was told this was a known problem by your engineers that your service is not working.

 

I don't use a password I use the login via google button? 

 

 

G
GeorgiaC
February 14, 2022

Hi tobin123, do you have an open case escalated with our support team? If you're unable to access the payroll following the standard troubleshooting below, we can raise this to our technicians for further investigation (you can raise a case through the help options listed above).

 

To troubleshoot the error please try:

 

- Accessing via a different web browser 

- Accessing through an incognito web page (press Ctrl-Shift-N in Google Chrome or MS Edge to open)

- Clearing the cache on your regular browser

- Access through a different device and network

- Have a separate user try to access the payroll

 

Thanks 🙂

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