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J
joanne54
September 12, 2024
Question

Cannot switch between companies and cannot log off

  • September 12, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

G
GeorgiaC
September 12, 2024

Hi joanne54, thanks for posting on the Community today

 

We're aware that some users are currently unable to switch between companies using the gear icon in QuickBooks Online.

 

This issue has been raised to our investigation team who're working to restore the feature. We've added you to our investigation with reference INV-111442 so that you'll be notified once fixed. 

 

In the meantime, please use the workaround of logging out of QBO completely and logging back in, before selecting the company you want from the account manager (click the blue initial > Manage your Intuit Account > Products & billing > Select the company from list > Go to QuickBooks). 

 

If you continue to experience issues when logging out, please access QuickBooks through a different browser, or clear the cache & Intuit-specific cookies on your regular browser. 

 

Thanks for your patience while we work to rectify the issue. We'll be here if you need any further support. 

M
Mal15
September 12, 2024

I am also experiencing issue with switching between companies. 

Can you please advise when the issue might be resolved? 

P
payment after leaving
September 12, 2024

Hi Mal15 We're unable to provide you with a time frame for the resolution of the issue however we can reassure you that our engineers are working towards resolving it. We apologise for any inconvenience that this maybe causing you. In the meantime you can also select the blue circular icon in the top-right of the main page within your QuickBooks account > Manage your Intuit account > Products and billing > Select the account you'd like to access. 

We've created a case in relation to this contact and added it/ your details to the investigation and if there are any updates or when the issue is resolved you'll be notified by email from the case.

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