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RobertCur
September 1, 2022
Solved

County Required when configuring new payment option

  • September 1, 2022
  • 1 reply
  • 0 views

Hi,


We're trying to upgrade our credit card details, but the page requires county (can't update credit card details without it).

We have been using QuickBooks UK for many years for our company, which is based in South Africa and we don't have UK address.

There is no option to leave county blank.

Please advise on method to update payment details.


Thanks

Rob 

 

Best answer by TirzahC

Joining this thread, RobertCur.

 

At Intuit, we value our relationship with you as a QuickBooks user. Your account's security is one of our top priorities. That's why we need your country address to make some payments and avoid your credit cards being declined for missing information.

 

We always value customers who are keen to give us their feedback. You can send us your suggestions, feedback, and product requests for improvement. Here's how:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Type in your suggestion in the description box. 
  4. Click Next.  

Additionally, this link contains answers to frequently asked questions about changing billing information: Update payment details for your QuickBooks Subscription. 

 

Additionally, you'll want to consider visiting this article. These will provide links about managing your QuickBooks Online account, users, password, and billing: Help Article for Account Management.


Stay in touch if you need further assistance updating your credit card. I’ll be right here to help and make sure you’re taken care of.

1 reply

A
Ashleigh1
September 1, 2022

Hello RobertCur, 

 

Welcome to the Community page, 

 

If you are using a UK version of QuickBooks then in order to update the payment it needs to be a UK card and address entered in, in order to be able to do this. Otherwise you cannot update the payment.

R
RobertCurAuthor
September 1, 2022

Why did this change? We've been using it like this for years.

T
TirzahCAnswer
September 1, 2022

Joining this thread, RobertCur.

 

At Intuit, we value our relationship with you as a QuickBooks user. Your account's security is one of our top priorities. That's why we need your country address to make some payments and avoid your credit cards being declined for missing information.

 

We always value customers who are keen to give us their feedback. You can send us your suggestions, feedback, and product requests for improvement. Here's how:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Type in your suggestion in the description box. 
  4. Click Next.  

Additionally, this link contains answers to frequently asked questions about changing billing information: Update payment details for your QuickBooks Subscription. 

 

Additionally, you'll want to consider visiting this article. These will provide links about managing your QuickBooks Online account, users, password, and billing: Help Article for Account Management.


Stay in touch if you need further assistance updating your credit card. I’ll be right here to help and make sure you’re taken care of.

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