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Waterwitch
October 27, 2020
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Delete Accountant, "Sorry, this accountant is currently responsible for this company's QuickBooks subscription"

  • October 27, 2020
  • 1 reply
  • 0 views

Hello,

 

I need to gain access an control over my quickbooks online, subscription and remove an old accountant. I keep getting this error: 

 

Error, Please try again?

Sorry, this accountant is currently responsible for this company's QuickBooks subscription. Please contact the accountant to transfer the subscription to the company, and try again.
 
Please advise. I need to add another business to my account and onboard another accountant. How do I remove a non-existing accountant?
Best answer by MariaSoledadG

I'm here to help you remove an old accountant so you'll be able to gain access to your subscription, Waterwitch.

 

The error message indicates that the accountant is still the current master Admin or the subscription was created using his login. You can reach out to your accountant so he can remove you from the wholesale billing. This way, you will get full access to your account once you've updated your billing info.

 

Fill me in if you have any other questions about accessing your QuickBooks Online subscription. I'll be one post away if you need further assistance.

 

1 reply

MariaSoledadG
MariaSoledadGAnswer
October 27, 2020

I'm here to help you remove an old accountant so you'll be able to gain access to your subscription, Waterwitch.

 

The error message indicates that the accountant is still the current master Admin or the subscription was created using his login. You can reach out to your accountant so he can remove you from the wholesale billing. This way, you will get full access to your account once you've updated your billing info.

 

Fill me in if you have any other questions about accessing your QuickBooks Online subscription. I'll be one post away if you need further assistance.

 

W
WaterwitchAuthor
October 27, 2020

Thanks for the reply. I am currently on the phone with an account representative. I will reach out with further questions if needed. 

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