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E
emmakoub
June 29, 2024
Question

Help Needed: Email and Address Issues on Invoices - 1st time user

  • June 29, 2024
  • 1 reply
  • 0 views
 

Hi there,

I'm hoping someone can help me as this is my first time using QuickBooks and it hasn't been a smooth journey so far. Despite the chat facilities supposedly being open, I can't select the option or leave a message for a later time, so I'm turning to the community for assistance.

 

My main issue is that QuickBooks is using the wrong email for my invoices. It's not the email I signed up with, nor the email I updated my account with, but my personal (non-business) email linked to my PayPal account, which I used for the first payment. I've now changed the payment method, but there's still no way for me to update my email. It's very frustrating.

 

I've tried creating a new invoice since making these updates, but it still won't budge.

 

Additionally, it's showing the wrong address on my invoice. I've changed it in all the appropriate places, but it still won't update on my invoice.

 

These seem like simple updates to make, but they are proving impossible for me. I would greatly appreciate any support from the community. Thank you all in advance!

1 reply

F
FaithA
June 29, 2024

Hey Emmakoub! Thanks for getting in touch with the Community. I'll make sure you get the right support for updating your email and address on your invoices in QuickBooks Self-Employed (QBSE).

 

I really appreciate you sharing all the details and steps you've taken so far. To ensure your account is thoroughly checked, I recommend reaching out to our support team. They have the proper tools to investigate this issue. You can contact them Monday to Friday from 8 AM to 8 PM and on Saturday and Sunday from 8 AM to 6 PM. Here's how to do it:

 

  1. From the Help menu:
    1. Go to Help (?) and select Contact Us.
  2. Or from the Assistant menu:
    1. Click Assistant.
    2. Type in "talk to a human", then select the enter icon.
    3. Select the options till you are prompted to choose a way to connect.

 

Also, this article can help you categorize the transactions you download from your bank. Feel free to check it out: Categorise transactions in QuickBooks Self-Employed.

 

I'll be here in the Community if you need more help managing your invoices. Just drop a comment on this thread, and we'll be happy to assist you.

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