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userpgs-berksandbuck
August 16, 2023
Question

Hi I have paid for my subscription and it's still saying your triple or subscription has expired but I have paid and my expiry is 16.09.2023

  • August 16, 2023
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

CharleneMaeF
August 16, 2023

My main focus is to ensure you can continue working on your books, userpgs.

 

May I know where you're seeing this expired prompt message? Adding additional details will help us determine why this shows. A screenshot would be a great help too.

 

For now, let's ensure you're accessing the correct account. To do so, check the company ID in the email notification you received when you re-subscribed. Then, compare the ID with the books you opened.

 

Here's how to view the subscription info:

 

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to the Gear icon, then select Account and settings.
  3. Select Billing & subscription.
  4. There, you can view the company ID. Then, compare it with the email.

 

If it doesn't match, the expired company is a different one, possibly a trial version. We can open the correct one by following these steps:

 

  1. Go to the Gear icon.
  2. Under the Profile section, select Switch Company.

  3. Select and open the active file.

 

If it matches or you only have one company, I recommend accessing your QuickBooks Online account via an incognito window. It doesn't use cache data, which helps us determine if this is a browser-related issue.

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

 

If the prompt no longer shows, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. Otherwise, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks. 

 

Moreover, QuickBooks Online lets you effortlessly update your card details, modify your subscription, and check your billing history. This way, you can keep your account active and perform all your tasks without difficulties.

 

Please know that our team is always here to support you and answer any questions you may have. We value your time re-subscribing with us. We're here to assist you in any way we can. 

userpgs-berksandbuckAuthor
August 16, 2023

hi in my subscription its saying subscribed and don't expire until  next month I'm app based not laptop

Kevin_C
Community Manager
August 16, 2023

Hi there, Berksandbuck.

 

I appreciate you letting us know you're using the app version of QuickBooks Online (QBO). This way, I can provide additional troubleshooting steps to fix your subscription issue.

 

Let's start reviewing your subscription details by accessing your QBO account on our website through a supported browser.

 

If everything looks good, we can refresh the data of your QBO mobile app to remove the older cache that causes this odd behavior. Here's how:

 

For Android:

  1. Go to Menu ☰ , then click the Gear icon.
  2. From the Intuit Account & Settings, tap Refresh Data.
  3. Select Yes to confirm.

.

For iOS:

  1. Go to the Menu ☰ icon, then select Help & Feedback.
  2. Tap Refresh Data.
  3. Select Refresh to proceed.

 

I'd also suggest uninstalling and reinstalling your QBO mobile app to start in a fresh state if the problem continues.

 

However, I recommend contacting our Technical Support Team if the issue persists. They're equipped with the tools to perform a screen-sharing session to investigate this behavior further.

 

In addition, feel free to check out this article that provides solutions for sign-in, upgrade, and Google Play charge concerns: Fix common errors in the QuickBooks Online mobile app for Android.

 

Please let me know by commenting below if you have any other concerns with your QBO subscriptions. I'm always here to assist you. Have a great day!

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