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December 7, 2022
Question

Hi, I received the webhook of a payment twice, 20 minutes apart. Any logs to understand the exact reason it happened?

  • December 7, 2022
  • 1 reply
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1 reply

December 7, 2022

Good day, @ketul.

 

Are you using another third-party app to receive payments from your customers? If so, this might be the reason why you're getting notified about the payments. 

 

If this was the case, I'd recommend reaching out to them so they can you show logs and trace where the payments are coming from. 

 

On the other hand, you can also reach out to our QuickBooks Online Customer Support. That way, they can check your account and provide you with further assistance with this matter. 

 

Here's how to connect with them:
 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose between Ask the community, or Chat.

 

Our Support page contains resources, video tutorials, and tips to manage your company files. If you need more information, feel free to visit the site.


If you run into any trouble along the way, just let me know. I'm always around to help you. Wishing you more success in your business! Have a great day.