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Best answer by JessT

Hix

I cleared my browser's cache, used a different supported browser and an incognito window but still having the same problem.

Any idea for this issue


Thank you for following the steps that my colleagues shared, Ceramind1.

 

Your question is in the UK queue. However, it looks like you're using the International version of QuickBooks. In this version (non-US and non-UK), you can only add one accountant user. Check these resources to learn more:

 

 

You can check more references for QuickBooks by going to the Community main page. Then, you'll want to click on QuickBooks Help articles. For the international versions, just change the flag icon to Global and click on the same tile.

 

Please let us know if you have other questions about adding users.

1 reply

G
GeorgiaC
May 21, 2020

Hello Ceramind,

 

Thanks for your post and welcome to the QuickBooks Community.

 

You can add up to two accountants on your Essentials plan by going to the Cog Wheel > Manage Users > Accounting Firms > Invite. 

 

Your accountant will then receive an email invitation which will expire after 24 hours, if they've not accepted within this timeframe you can go back to manage users and select 'Resend' to send a fresh invite.

 

Get back to us below if there are any issues!

    C
    CeramindAuthor
    May 22, 2020

    Thanks for your help, but I can't find "Accounting firms" as you said

    Below is my screenshot.

    MaryLurleenM
    MaryLurleenM
    May 22, 2020

    That's weird, Ceramind.

     

    The Accounting firms section is available on my Manage Users page. See photo below:

     

     

    Let's try to do basic troubleshooting to check if the error is browser-related. Let's use an incognito window.

     

    Log back in to QuickBooks Online and follow the steps provided by my peer on how to add 2nd accountant. If you've successfully added one, let's clear your browser's cache. This is to boost you browser's performance.

     

    You can also opt to use a different supported browser.

     

    Let me know how it goes. I'll be right here if you need further assistance.

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