How can I retrieve my conversations with an online support team

Hello there, chiaretto-cn. Thanks for posting in the Community.

We can get back the information shared by one of our specialist by contacting them again. If you have the case number, you can share it with the next support. This way, they can check the details gathered from your previous interaction. In case you still need steps to get in touch with them, you can follow the guidelines below:

1. Click the Help icon at the upper-right portion.
2. Select Contact us at the bottom part of the pop-up window.
3. Enter a short description of our concern. Then, Let's talk.
4. Select Start a Chat.
5. Enter the needed information. Then, Submit.

Go to the QuickBooks Online section in this link to know their work schedule. This way, we'll be able to help us with the problem.

Please let me know if you need further assistance. Stay safe. Take care!