How do I cancel my subscription?

Your decision truly saddens me, brenda. I understand that preferences can evolve, and what once felt like the right choice may no longer be suitable for your current needs.
 

The process for canceling your QuickBooks Online (QBO) subscription varies depending on where you initially signed up. If you purchased your account online directly from Intuit, you can follow these detailed steps to ensure a smooth cancellation: 

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QuickBooks Online as an admin user.
3. Go to Settings and select Subscriptions and billing.
   
   Note: If you don't see the Subscriptions and billing tab, then you bought QuickBooks through a mobile app store. See the steps for your device below.
4. In the QuickBooks section, choose Cancel subscription or Cancel online. If you're cancelling a trial, click Cancel trial.
5. Follow the on-screen steps.

After canceling your account, your data will be retained for a period of one year before it is permanently deleted. This policy is designed to provide you with peace of mind, allowing you to pick up right where you left off should you decide to return to the platform in the future.

On the other hand, if you purchased your account through mobile app stores, you may refer to this article for the detailed procedures: Cancel your QuickBooks Online subscription or trial. 

Additionally, you can contact our live support team through your QBO account. Simply navigate to the Help icon. Let me walk you to the step-by-step process: 

1. From the Assistance tab, enter contact live support.
2. Click the Contact a human button. 
   
3. Hit the Live Chat / Call me back link. 
   
4. Key in your concern and choose Continue. 
   
5. Choose a way to connect with us:

• Start a conversation with a support expert.
• Get a callback from the next available expert.
   

To ensure timely assistance, check out their support hours. 

Transitioning away from QBO can be a significant decision, and I'm here to support you every step of the way, brenda. Let me know in the comments section below if you have questions or need assistance during this process. Your satisfaction is our priority, and I want to ensure you feel confident in your choices moving forward. Thank you for allowing us to assist you, and we wish you all the best in your future endeavors.