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December 9, 2021
Question

How do i cancel subscription. Iv followed the help articles with no luck. Its not giving me any options to cancel any way i try it

  • December 9, 2021
  • 1 reply
  • 0 views
I have tried via my apple profile, via the app and on desktop.

1 reply

MariaSoledadG
December 9, 2021

Let's make sure you'll be able to cancel your subscription, paul-supreme-ni-.

 

I wish I could make it better so you'll be able to stay with us. You'll have to be the Master Administrator for you to cancel your QuickBooks Online (QBO) account. Once done, you should be able to see the option to cancel. To do this, I've provided these easy steps for you to follow: 

  1. Sign in as an Admin to QuickBooks Online.
  2. Select the Gear icon, and choose Account and Settings.
  3. Click Billing and Subscription.
  4. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
  5. Select Continue to Cancel, then Continue to Cancel again.
  6. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and select Confirm Cancel.

 

For more information, go through this article for your guide: Cancel Your QuickBooks Online Subscription

 

Additionally, learn these export policies after the cancelation. Here's an article for your reference: What Happens To My QuickBooks Online Data After I Cancel

 

Let us know if you have any concerns about your subscription. We're here to help.