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N
nrex270901-gmail
October 24, 2022
Question

How do I change my email and user id?Does anyone have the answer?

  • October 24, 2022
  • 1 reply
  • 0 views
I have a company email that I would like to use instead of my personal one to stopstuff getting lost in all of the random junk I have so I was wondering how to change the email?

1 reply

T
TirzahC
October 24, 2022

Hi.  Welcome to the Community. 

 

I'm here to help you with changing your email address and User ID on your account. This can be done by following these quick and easy steps:

 

  1. Log in to accounts.intuit.com, then go to the Sign in & security menu at the left pane.
  2. Click the User ID and Email address section to change it.
  3. Enter the details, and then hit Save to complete.

 

You can check out this link for additional information: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employed.

 

Please check this article to see more information in managing QuickBooks access: Add, delete, or change user access. This also provides steps on how you can delete a user or edit a user’s access.


Know that you're always welcome to swing by anytime if you still have questions or concerns with your account. I'll be around for you. Take care and have a good one.

F
FelineBlue
February 10, 2023

I have followed the advice for changing the ID (email)

This hasn't worked. 

I have tried it several times over several days. I get the settings you list but on saving it reads - we can not to this at this time. 

 

Can you help please?

 

MariaSoledadG
MariaSoledadG
February 10, 2023

Let's make sure you'll be able to successfully change your email address, FelineBlue.

 

Generally, the steps provided by @TirzahC are the correct process when changing the email address and user ID. Since it's not working on your end, I suggest reaching out to our support team so they can look into this further and identify what's causing the issue. They have the tools to pull up your account in a secure environment. Here's how to contact them. 

 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Furthermore, to give you guides and walk you through the process when you start using QuickBooks, check out this article for more information and guide: Get Started With QuickBooks Online.

 

Fill me in if you have any other concerns when signing into your account. I'd be glad to help.

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