How do I do this?6031 - Unable to Step Up as process requires the user to be Access Level 40 (Two Factor/ PINsentry).

Thanks for dropping by here in the Community, @paulquick56.

For me to provide the best solution, I need to gather more data about the issue. Can you share with me the name of your financial institution? Any additional information you can add will help ensure a timely solution.

If you're trying to upgrade the Barcalys bank for open banking, I recommend activating Pin sentry instead of Memorable word to authorise the connection. In case the error persists, I recommend contacting the QBO Customer Care Team for additional assistance.

One of them will need take over and ensure you'll be able to connect the account successfully. Let’s log in to your company to view the support details:

1. Click the Help icon at the top to open the Search window.
2. From there, scroll down to choose the Contact us button.
3. Input the issue /topic in the field box and then tap the Let’s talk option.
4. This will lead you to the contact information window.
5. Pick how you want to reach out to our support team: Chat or Get a callback.

For future reference, check out the Who can set up online banking? article. It provides some insights about the common questions when it comes to connecting bank.

Looking forward to your reply. Thanks in advance. Have a great rest of the day.