How do I post a refund in QuickBooks online?

Hi Nick45, 

There is two ways of doing a refund as it depends if it is for a customer or a supplier. Here are the steps for both. 

Refund from your suppliers
1. Create a supplier credit (+ icon -> supplier credit)
2. Choose the correct date and supplier and expense account, put in the amount, choose VAT, save
3. Then click on the + icon again, and choose Bank Deposit, to show that the money went into your bank account
4. Choose the correct bank account on the top left corner, choose the date when the money actually hit your account
5. For Received from choose the correct supplier, for the account choose Creditors, put the amount in, choose No VAT
6. On the Supplier's page create cheque
7. Add both the deposit and the supplier credit from the right side to link them (this shows QuickBooks, that the supplier credit has been used, and money was received from the supplier), save and close
8. Match the deposit against the transaction on your banking screen

Refund your customers
1. Go to the + icon in the top right corner of the screen and create a expense
2. select the customer, the date the money left your account and expense from the debtors account- save and close
3. go back to the + icon, select credit note, fill in the customer name and amount- save and close
4. go to sales on the left side of your screen, click customers at the top of your screen and find the appropriate customer
5. click new transaction on the top right of your screen and select payment
6. on the next screen tick the expense and credit note (make sure no other transactions are ticked- save and close)

If you ahve any questions, please do not hesistae to contact us again. 

Thanks ^Ashleigh