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garethhowell
February 2, 2022
Question

How do I stop incessant requests to prove who I am?

  • February 2, 2022
  • 1 reply
  • 0 views

I often log into QBO 4-5 times a day. Every time I have to go through the faff of proving I'm not a robot and then entering a challenge code sent to my mobile. WHY?

 

I understand the need for security and that, but surely you could allow me to prove once a day and then let me log in using just a password for the next 24hrs? Better still, seven days?

1 reply

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GeorgiaC
February 2, 2022

Hi garethhowell, if you log out and back in on the same browser without switching between the app/another browser/separate device there is no requirement to complete the 2-step verification each time. Please ensure that you are not using an incognito browsing window and that you do not have the option to clear the cache after closing the regular browser enabled. 

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