I am in the Uk and tried to link my quickbooks account to my starling bank account and it says I have a US account. Anyone know how I can change this?

Thanks for coming here with us, jimmy9.

Let's first verify which country your QuickBooks Online account base on the domain or country code of the website extension.

Here's how:

1. Go to the Gear icon.
2. Under Your Company, select Accounts and Settings.
3. Choose Company.
4. Select Communications with Intuit.
5. Click Marketing Preferences.
   

Below is a sample screen shot for QuickBooks Online with GB country code for United Kingdom.

If you're not using the QuickBooks Online subscription for US version, you can cancel this and subscribe to UK version.

Here's how to cancel a subscription:

1. Go to the Gear icon and then Account and Settings.
2. Select the Billing and subscription tab.
3. In the QuickBooks section, select Cancel subscription or Cancel online.
4. Select Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
5. Follow the next steps. Then, select Submit and cancel subscription.
6. Click Got it.

To learn more about this process, visit this article: Cancel your QuickBooks Online subscription or trial.

Once done, you can sign up for QBO UK account. Don't worry, I'll show you how to do it through the steps below:

1. Go to this link: https://quickbooks.intuit.com/choose-country/.
2. Under Europe, choose United Kingdom.
3. Click See plans & pricing button.
4. You'll be routed to the different plans available in QBO.
5. Choose a plan and click Buy now once you're ready.

I'll be right here if you have further questions. Keep safe and have a good one.

@jimmy9 

If you find USD as the home currency when opening your account for the first time, you are using QBO US version. You should open a new QBO UK account if your company is located in UK.

https://quickbooks.grsm.io/UK

Converting files from the US to the UK version can be done with ease and proficiency through third party professional services. With the recommendation of your accountant, however, you may consider switching your current version of QuickBooks to one that would suit you and your business best.

Keep in mind that the US version of QuickBooks does not handle VAT so data files need to be converted to the UK version to handle VAT filings. The Canadian and UK versions use VAT but the US version uses sales tax and they all function a little differently

A simple evaluation is needed to assess both versions of QuickBooks, before the transfer can be done.

With this service, however, payroll checks are transferred as regular checks and won’t appear in payroll reports or W2 calculations. Bank Reconciliations cannot be transferred because QuickBooks does not support the transfer of Bank Reconciliations.

Files with multi-currency will likely have exchange rate as well as gain/loss differences.

Data files with sales tax items and sales tax groups that were modified after their initial use may not be transferred correctly since QuickBooks does not store historical rate changes. Attachments, Customer Notes and To-Do lists, memorized transaction definitions are not transferred, users are not transferred and will need to be entered again.

For more information on how this can be done, send me a private message.