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kieransmedia@gma
November 3, 2024
Question

I am unable to change the currency currently showing as USD but I am in the UK and need it in GBP. It is managed through an accountant, their side is showing GBP

  • November 3, 2024
  • 1 reply
  • 0 views
I have contacted support and they told me to contact my accountant, which I did. Their side is showing GBP. So they contacted support their end but could not see any issue, they have then said they need to talk to me directly but I am unable to contact them. Any ideas as this is preventing me from using quickbooks almost in it's entirety now

1 reply

F
FateCandylaneT
November 3, 2024

Thanks for bringing this to our attention, kieransmedia. I can provide updates about changing your QuickBooks currency from USD to GBP.

 

Currently, we have an ongoing investigation into the exact error that occurred when modifying currency from USD to GBP. Rest assured, our product engineers are implementing measures to provide a timely resolution, and we appreciate your patience as we investigate this further.

 

For now, I recommend contacting our QuickBooks Support Team to ensure you're added to the list of affected users and receive further updates via emails.

 

Here's how to reach them:

 

  1. Sign into your QuickBooks Self-Employed company.
  2. Then, select Help.
  3. Search for the question or topic you need help with or type INV-113103.

 

Furthermore, you can utilize this reference to help you send sales from entries to your customers: Create invoices in QuickBooks Self-Employed.

 

I'll always be around on this thread if you require additional assistance managing bank connectivity and transactions in your account. Keep safe.

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