Skip to main content
F
Fandango
June 18, 2019
Question

I am with the Coop Bank, they have recently changed the login page to access the Business accounts, is this stopping me updating my accounts and if so how do I fix this?

  • June 18, 2019
  • 4 replies
  • 0 views
Original commenter did not share additional details

4 replies

M
Mark_R
June 19, 2019

Hello there, @Fandango.

 

Let's manually update your Coop Bank account to get this fixed.

 

But before we proceed, the first thing to do is log in to your bank website to confirm if the new transactions are posted in your bank account since the transactions downloaded to QBO is dependent on the data provided by your bank's website. 

 

Once done, let's proceed on updating your Coop Bank account. Here's how:

 

  1. From the left menu, click Banking.
  2. Go to the Banking tab.
  3. Click Update.

For your reference, you can check this article: How to Manually Update Bank Accounts.

 

If in case there are missing transactions in QBO, we'll need to download bank transactions manually from your bank's website and import them into QuickBooks using WebConnect.  

 

However, if you encounter any banking error, you can check out this article about fixing online banking errors for your reference: Fix online banking errors in QuickBooks Online.

 

Please let me know if I can be of additional assistance. Have a good day!

A
AnneRobotReg
September 6, 2023

Hi,

 

I am still having problems connecting my Quickbook Online account to my Coop Personal UK Banking. I just get the error:

 

Can't connect right now

Something unexpected happened.

Please try again later.

 

How can I resolve this?

A
Ashleigh1
September 6, 2023

Hello AnneRobotReg, are you seeing any error codes showing up at all as well and if so what number code is it thanks. 

C
carpetfitterswife
July 12, 2019
I also have the same problem, spoke to QB help on Weds 10th, said they were going to Escalate. Checked progress today, and not only had it not been escalated, agent had closed the case. Have now got case reopened and allegedly there is an ongoing escalation for this problem but no timeline to the fix !
    E
    EmmaM
    July 12, 2019

    Hello

     

    Thanks for letting us know about your experience.We apologise that this was not escalated on the 10th. We will pass on feedback to our care team. We will email you from the case to advise when this is resolved

     

     

    Thanks

     

    Emma

    D
    dkc555
    July 16, 2019

    We still can’t connect our co-op business bank account. Any updates?? 

      D
      david_g1
      August 24, 2020

      I received an email from QBO advising the direct feed was updated and to 'dis-connect' the relevant account (Co-op Business) and to then 'Add Account'. My thoughts were fantastic, this very long outstanding 'Open Banking' issue has finally been resolved. Did the 'dis-connect'. Cannot now get the account to connect. Outcome, now unable to even download csv files from the Co-op. REsult: One very peeved QBO customer. About to do some research on over accounting packages ability to handle the current 'Co-Op Business ' connection, whilst I am at it, how easy is to import QBO  structure into that accounting package. Like others in this thread, really sick to the back teeth for paying for an aspect of QBO that has been defunct for five months!

      A
      Ashleigh1
      August 24, 2020

      Hello David_g1, 

       

      Thank you for commenting on this thread. 

       

      Can we ask what exactly happens when you try and connect your co-op bank account? 

       

      Are you getting any error codes or messages show up? 

      D
      david_g1
      August 25, 2020

      Until I disconnected the account, my issue was a long-standing one - NO interaction between QBO & Co-op, contrary to 'Open Banking'. To which I have comments on numerous threads, as have a high number of other users, some I might add, probably no longer customers due to the issue!
      Now I can not connect a 'New Account', probably still due to the same issue. I think I have misread the email I referred to as received 20 Aug, as with hindsight it is probably a generic "Update so you can use open banking" communication.
      My bad, but being able to 'Upload' csv files is indeed still available to me. 

      W
      WindyMiller
      January 5, 2023

      I can't say exactly when it broke (December 2022), but our Co-op business banking feed requires reconnecting every day. We have other feeds from PayPal, NatWest and Barclaycard which Update correctly everyday as expected. Of course, Co-op say there's nothing wrong their end and that it must be a QBO problem!

      I have tried disconnecting and reconnecting several times. It's such a waste of time having to fully authenticate every day. Has anyone else had the same problem specifically with Co-op Business Banking in the UK?

        G
        GeorgiaC
        January 5, 2023

        Hi WindyMiller, thanks for joining this thread - this change is due to an update to the token expiry time by Co-op bank which was reduced from the standard 90-day period. We're working with them to understand the cause, and we're expecting a further update to this on the 18/01 - in the meantime, please continue to re-authorise the connection in QuickBooks to update with recent transactions. 

          R
          rhydyfelin-nonpo
          January 20, 2023

          So now it does'nt connect at all !!!

            Terms & ConditionsAccessibility statement