I cannot access my QB account - I have activated the Accountant page - my account was there to start with, i've done something and it is gone. I just want to reset??

I appreciate your for providing details of your concern, @contact-just-jon. I have some troubleshooting steps to ensure you can access your QuickBooks Online (QBO) account.

To start with, can you please tell me if you receive any error messages accessing to your account? If you're having trouble with signing into your Intuit Account, you can perform a variety of troubleshooting steps depending on the specific issue you're experiencing. 

If you forgot your user ID and password, you can still access your account using your phone or email. Here's how:

1. Go to our sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
5. When prompted, reset your password. Or, you can select Skip.

You can refer to this article for more troubleshooting steps: Recover your Intuit Account if you can’t sign in

If you're still unable to access to your QuickBooks account even after doing all the options, I recommend contacting our Phone Support Team. They can review your subscription and ensure you can access your account in no time. Here's how:

1. Open your QBO account.
2. Go to the Help icon in the top right-hand corner.
3. Select Search, then press the Contact Us button.
4. Enter your question in the box and hit Continue.
5. Choose the best way you'll want to reach out to us.

You may visit these additional articles that you may find helpful in managing your Intuit account:

• Update or Change Your Intuit Account Sign-in Information
• Change your company name, contact info, or Companies House Registration Number (CRN)

If you have more questions or concerns about accessing your QuickBooks account, never hesitate to reply below, @contact-just-jon. The Community team is always around to answer them for you.