I cannot open the my accountant tab

Thanks for getting back to us, @agodfrey326.

I appreciate you following the steps shared by my colleague above to clear your browser's cache. Allow me to share some information about the prompt message that you're getting. Let's get this straightened out. 

The prompt message that you're getting occurs when you don't have access to a specific area in QuickBooks. Please know that only the Master/Company Admin user can change the access level.

To learn more about user types and permissions in QBO, you can check out this helpful article: Get to know user types and permissions.

If the issue persists, I would suggest contacting our Customer Support Team. They can further investigate this matter and provide other troubleshooting steps to get this resolve. Let me show you how:

1. Sign in to your QuickBooks Online (QBO) account.
2. Navigate to the (?) Help icon. 
3. Choose the Talk to a human option.
4. Select Contact a human then choose Live chat or Get a callback
5. Enter a brief description of the issue in the What can we help you with? box.
6. Press on Let's talk.

You can also check this link for more details and ensure to review their Support hours so you’ll know when agents are available: QuickBooks Online Support.

 Also, I have here a link that you can visit about some helpful articles that contain information on how to navigate QBO: Help page for QuickBooks Online.

You're always welcome to post again if you need a hand with managing your account or any QuickBooks-related questions or concerns. I'll be here to ensure your success. Keep safe always.